Terms of Service

1.0 Acceptance of Terms Your use of Prenetics Limited’s (“Prenetics”) – oneDNA Services (the “Services”) is subject to the terms of the legal agreement between you and Prenetics set forth in these Terms of Service (“TOS”). In order to use the Services, you must first agree to the TOS. Prenetics is located at 7/F, Prosperity Millennia Plaza, 663 King’s Road, Quarry Bay, Hong Kong and is referred to herein as Prenetics (or “we,” “us,” “our”).

2.0 Prerequisites We do not knowingly sell our Services to children under eighteen (18) years of age. To accept the Terms of Service on behalf of a person who is under eighteen (18), you must be eighteen (18) years of age or older and must be a parent or guardian of the person.

3.0 Description of the Services The Services include access to Prenetics’ oneDNA website, mobile application, and personal genotyping services, including the collection, processing, and analysis of your saliva sample. Each new feature, unless explicitly stated otherwise, that augments or enhances the current Services shall be subject to the Terms of Service. You acknowledge and agree that the Services provided are based on the current state of the art genetic research and technology in use by Prenetics at the time of the purchase or viewing and are provided “AS-IS”. You acknowledge and agree that the Services which Prenetics provides may change from time to time and that Prenetics may stop (permanently or temporarily) providing some Services (or any feature within the Services) to you or to users generally at Prenetics’ sole discretion, without prior notice to you.

4.0 Considerations Regarding Prenetics’ Services Prenetics does not intend to provide you with specific medical advice, but rather to provide you with information to help you and your healthcare provider better understand the health risks and benefits associated with your genotype. The services which Prenetics provides are for informational purposes only and cannot be used as a substitute for professional medical advice or for diagnostic purposes. The information provided to you does not identify an existing medical condition and is not a genetic diagnosis of disease. If you have specific concerns about your health status or genetic testing, you should consult with a physician or other healthcare provider.

If we provide to you on our website, mobile application, or any other channel, any recommendations that identify for you potentially actionable information (based on your Genetic and Self-Reported Information and scientific literature or research), this information is intended for informational purposes only and for discussion with your healthcare provider. Any information or opinion provided on the oneDNA platform, including but not limited to information provided via Prenetics’ dietitians, is intended for information purposes only and not to be acted upon without discussion with your physician or other healthcare provider. If you have elected to undergo the ONEdnascreen test for hereditary cancer, and you have a positive result for a known mutation, it is mandatory to attend a phone consultation with Prenetics’ genetic counselor before you receive your results. A genetic counselor can help explain the results of your test. Note that any advice received by the genetic counselor is not intended to replace or substitute a full medical evaluation or advice from a physician.

Prenetics does not provide medical services, diagnosis, treatment or advice and any information provided should not be used as a substitute for the advice of a qualified healthcare provider.

While Prenetics attempts to keep all the information in the Services up-to-date, the science and knowledge in the genetic testing area changes quickly, and the Services should not be considered error-free. In particular, if you have elected to undergo the ONEdnascreen test for hereditary cancer, it is important to understand that no currently available test can detect every mutation associated with an increased risk for cancer, and no test can analyze all genetic causes for cancer, as not all causes are known. Analysis of results is based on currently available information in the medical literature and scientific databases.

Prenetics makes no warranties or representations, either express or implied, as to the content of the Services, and assumes no responsibility for any consequences relating directly or indirectly to any action or inaction you take based upon the information you receive.

5.0 Others You must accept the Privacy Statement in order to use the Services. If you do not accept the Privacy Statement, you may not use the Services. Please refer to the Privacy Statement here. If you have questions, please contact us at [email protected]

Risks & Limitations

Risk of Laboratory Error or Technical Problems Prenetics owns and operates our own DNA laboratory with international quality standards and effective protocols in place for handling samples and DNA test processes.

The ONEdna test detects listed alleles and genes with known clinical significance at accuracy of 99.8%. Accuracy of the test has been validated by the Croucher Laboratory for Human Genomics (CLHG).

Though Prenetics take the most stringent measures in the industry and preventive measures for sample handling and process, nonetheless, laboratory error can occur, that may affect tests results.

Technical problems may occur despite following best practices. An example of an error that may arise is failure to obtain an interpretable result for a particular SNP. It is sometimes not possible to obtain a testing result for a particular mutation due to circumstances beyond Prenetics’ control, in which case it may not be possible for Prenetics to conclusively report on a genetic change that might be predictive of a condition. As with all medical laboratory testing, there is a small chance that the laboratory could report false positive or false negative results. A false positive result means that a genotype is reported as being present when it is actually not present. A false negative result means that a genotype is not reported as being present when it actually is present.

You should consult a qualified healthcare provider to discuss the test results. Testing negative for a mutation also does not necessarily mean that your risk of developing a disease is eliminated, and does not guarantee that you will never develop the tested disease. It is important that you do not make any medical or lifestyle decisions without consulting a qualified healthcare provider.

Limitations Some individuals may find that their results are not consistent with Prenetics’ selected peer-reviewed scientific research. The association between genetic mutations and the information within this report is an active area of scientific research, and future scientific discoveries might alter our understanding.

Indemnity You agree that you will be responsible for your use of our Services and you agree to indemnify, defend and hold harmless Prenetics and its officers, directors, employees, affiliates, subsidiaries and agents from and against any and all claims, liabilities, damages, losses and costs and other expenses that arise out of or in any way connected with (i) the violation or breach of this TOS or (ii) your access to or use of the Service and results.